Bright Path Creative – Terms & Conditions

Effective: 1 January 2025
Updated: 28 July 2025

These Terms and Conditions apply to all services provided by Bright Path Creative (also trading as Bright Path Solutions), based in Brighton, Melbourne VIC. By engaging our services, you agree to the following terms.

1. Introduction

These Terms govern the agreement between Bright Path Creative (“we”, “us”) and the client (“you”) for services including, but not limited to:

• Website design and development

• Branding and logo creation

• Copywriting and content strategy

• IT support and setup

• Digital marketing strategy and consultancy

2. Scope of Work

All deliverables and services will be detailed in your project quote or proposal. Any changes or additions to the scope must be agreed in writing and may incur additional charges.
Work may be priced at a fixed fee, hourly rate, or per-word rate depending on the project.

3. Payment Terms

• Unless otherwise agreed in writing, all projects are billed at 50% upfront and 50% before final delivery

• No work will commence until the deposit is received

• No final deliverables will be handed over until the final payment has cleared

• Invoices are due within 14 days of issue

• Late payments may incur a $75 admin fee per week and may result in work being paused

• We’ll always notify you first before applying any fees

4. Client Responsibilities

• You agree to provide timely feedback, approvals, logins, and content to support the project timeline

• All key communication must be via email to ensure a clear written record

5. Project Timelines

• Estimated timelines are provided at the start of your project

• Delays in content or feedback beyond 14 business days may result in your project being paused and a $150 reactivation fee applied

6. Revisions & Scope Changes

• Most projects include 2–3 rounds of reasonable revisions

• Requests beyond this or major changes in direction will be quoted separately or billed at $110/hour

• Copywriting includes up to 2 rounds of revisions per section unless otherwise specified

7. Refinement, Edits & Post-Launch Support

• Each project includes one Refinement Session and one Final Edit Session

• 30 days of post-launch support is included

• Additional support is billed at $75/hour or quoted as needed

8. Cancellation & Refunds

• Deposits are non-refundable

• No refunds are provided once the project has started or an invoice has been issued

• If we are unable to complete a project due to illness or staff shortages, a partial refund may be considered at our discretion

• If you choose to cancel, all payments made to that point are non-refundable

9. Confidentiality

Both parties agree to keep proprietary or sensitive information confidential during and after the project.

10. Ownership & Intellectual Property

• Final deliverables are transferred to you upon full payment

• Bright Path Creative retains the right to showcase work in our portfolio unless otherwise agreed in writing

• Any custom tools, frameworks, or code remain the intellectual property of Bright Path Creative unless explicitly transferred

10a. Copywriting Usage & Rights

• All copywriting is original and tailored to your brand and intended platform

• Upon full payment, you are granted usage rights for the agreed purpose

• You may not resell, repurpose, or significantly alter the content without prior permission

• Bright Path Creative may showcase excerpts in our portfolio unless requested otherwise

• For SEO content, we recommend consulting us before making major changes to preserve performance

10b. Third-Party Licensing

• Where third-party tools (e.g., Avada theme, stock images, fonts) are used, they are licensed for legal use under their original terms

• These items remain the property of their original provider and are not transferred to the client unless agreed in writing

• Bright Path Creative ensures proper licensing is in place but does not assume ownership of third-party tools

11. File Delivery & Storage

• Final project files are delivered via Google Drive

• Files are stored for 3 months after project completion

  Project completion is defined as either the final file delivery or full payment of the final invoice, whichever comes first

• It is your responsibility to download and back up all project assets within that time

12. Hosting & IT Support

• Bright Path Creative does not provide hosting directly

• We recommend reputable Australian providers for hosting, domain, and email setup

• We are not responsible for disruptions caused by third-party or overseas hosting services (e.g., email issues, migration failures, data loss)

• IT support is available separately through Bright Path Solutions and must be agreed under a separate scope

13. Rushed or Delayed Work

• Rushed delivery or delays caused by client-side hold-ups may be subject to additional charges or rescheduling, depending on our availability

14. Timezone, Weekend & Holiday Boundaries

• We operate Monday to Friday during business hours

• You are not expected to respond on weekends or public holidays — and we extend the same courtesy to you

15. Limitation of Liability

• Bright Path Creative is not liable for any indirect, incidental, or consequential damages

• Our total liability is limited to the total amount you have paid for the service in question

16. Dispute Resolution & Governing Law

• These Terms are governed by the laws of Victoria, Australia

• In the event of a dispute, both parties agree to attempt resolution via respectful discussion

• If needed, matters may be referred to VCAT (Victorian Civil and Administrative Tribunal)

17. Acceptance

By accepting a quote, signing an agreement, or paying a deposit, you confirm that you have read, understood, and agreed to these Terms and Conditions.

18. Signatures

A signed contract, email confirmation, or deposit payment constitutes agreement to the Scope of Work and these Terms and Conditions.

Contact

Email: sara@brightpathcreative.com.au
Studio Location: Brighton, VIC 3186